Serving the industry
Cody previously served on the board of the Air Conditioning Contractors of America (ACCA), sharing an operator’s perspective with the broader industry.
Meet Cody · CEO of Pocket Technician
He built an HVAC business.
Now he’s building a better way to run one.
From service calls to leading a team of 40, Cody learned what makes a home-service business work. He brings that operating experience to Circuit.
From the field to the business
The experience behind the questions.
Cody’s understanding of HVAC operations was built through doing the work, growing a company and helping other owners improve theirs.
- 2010
Learn the trade
After serving in the Marine Corps, Cody joined Service Champions and advanced from entry-level to senior technician.
- 2015
Build the business
He started SoCal Airflow Pros from his garage and grew it to over $12 million in revenue and a team of 40.
- 2022
Share the experience
After selling the company in November, he went on to coach home-service professionals and speak at industry events.
- Today
Put it into practice
As CEO of Pocket Technician, the company behind Circuit, he helps turn operating lessons into repeatable ways to care for customers and support teams.
Career background: ACCA’s profile of Cody Novini · Connect with Cody on LinkedIn
What experience taught him
“AC not working”
isn’t the whole story.
A technician needs more than a problem label. The history, the homeowner’s priorities and the practical details all change how to prepare for the visit.
- Understand before recommending
- Use the known history. Ask about the symptoms that help clarify what is happening.
- Help the homeowner decide
- Explain the relevant choices and long-term value, without turning the conversation into a sales pitch.
- Finish the handoff
- Book the visit and carry the full story forward, including the request to knock while the baby sleeps.
From teaching a team to building a system
Good practices should
be easier to repeat.
Early training sessions took place in his living room. As the company grew, Cody emphasized clear career paths, technical and communication training, personal development and time outside work. Growing the business meant giving the team room to do good work.
Circuit takes that idea into the everyday workflow: follow the playbook, adapt to the homeowner’s answers, and automate the routine steps that keep work moving.
The lesson for Circuit: make good practices easier to repeat, so the team can spend more time doing work that needs their judgment.
Cody on developing and retaining a team ↗ · His operating story ↗
Explore the thinking behind CircuitIndustry service and company recognition
Experience shared beyond one business.
Recognition for SoCal Airflow Pros
His company was one of four national recipients of American Standard’s 2021 Building a Higher Standard Award. Its HVAC for Heroes program provided systems to veterans in need.
These recognize Cody’s past industry service and SoCal Airflow Pros’ work. They are not endorsements of Pocket Technician or Circuit.
Bring us the situation
your team knows too well.
A repeat breakdown. An undecided homeowner. A follow-up that never made it back onto the calendar. Let’s look at how the work could go better.